Policies and Procedures

Order Fulfillment and Cancellation Policy:

Order Fulfillment:

All orders are processed and shipped promptly within 24 hours of receipt of the order during our business hours. Our business operates from Monday to Friday, 8:00 am to 4:00 pm, and is closed on weekends and statutory holidays. Should you have any inquiries or concerns, please feel free to contact our toll-free number at 1-800-766-3212.

Cancellation of Orders:

Once your order has been shipped, cancellation is not possible. We offer the following guidelines for order cancellations:

• Order Cancellation:

  Customers can cancel their orders within 24 hours of placing them, provided they are canceled before shipping. Beyond this timeframe, cancellation is not feasible.

• Cancellation Process:

  To cancel an order, customers must contact us by phone at 1-800-766-3212, providing the order number and relevant details. Our support team will confirm the cancellation upon receipt of the request.

• Exceptions:

  In situations where orders have already been shipped, cancellation is not possible. Customers are advised to contact us immediately upon receipt of the products if there are any issues.

RETURNS POLICY:

• Return Eligibility:

  Please be advised that due to the nature of our products, we are unable to accept returns to prevent potential cross-contamination. However, we are committed to ensuring your satisfaction with our products and will address any issues promptly.

• Damaged Or Defective Items:

  In the rare event that you receive a damaged or defective item, please contact us immediately at info@fromfarmtotable.ca and provide your Invoice and Tracking Number. We will work diligently to resolve the issue and make things right for you.

• Damages In Transit:

  If your product sustains damage during transit, kindly take a photo of the box and the damaged goods and email them to us at info@fromfarmtotable.ca, along with your Invoice and Tracking Number, within 24 hours of receipt. Please note that there is a limited timeframe to report damages to the courier, and we will require this information for processing.

• Replacement:

  Once we have communicated with you and assessed the situation, we will determine the appropriate course of action. Our priority is to ensure your satisfaction, and we will make every effort to rectify the situation promptly and to your satisfaction.

Please note that we are dedicated to providing exceptional customer service, and in all cases, we will do our utmost to make things right for you.

Shipping Policy:

At From Farm To Table Canada, we are committed to providing efficient and reliable shipping services to ensure your orders reach you in a timely manner.  Please review the following guidelines regarding our shipping policy:

• Shipping Locations:

From Farm To Table Canada currently ships to customers located in Canada, primarily in Ontario.

• Shipping Methods:

Shipping is facilitated through our trusted partner, Purolator. Customers can select from available shipping methods during the checkout process, including standard and expedited shipping options.

• Shipping Costs:

Shipping costs are calculated based on the delivery address and the selected shipping method. The breakdown of shipping costs is provided at the checkout.

• Shipping Timeframes:

Estimated delivery times are communicated at the checkout. Delivery times may vary based on the shipping destination and selected shipping method.