Privacy Policy

This Privacy Policy is designed to inform you about the collection, use, and protection of your personally identifiable information. We are committed to ensuring the privacy and security of your data and providing you with transparency regarding our practices. By using our website, you agree to the terms outlined in this policy.

Personal information collected from you through our website:

At From Farm To Table Canada, we collect the following personally identifiable information:
  • Account Information: When you create an account on our eCommerce website, we collect information such as your name, email address, and password to facilitate a personalized and secure login experience.
  • Billing and Shipping Information: To process orders efficiently and calculate accurate shipping costs and taxes, we collect your billing and shipping details, including address and contact information.
  • Order History: We maintain a record of your purchase history, including the products you have ordered and the corresponding transaction details.
  • Communication Preferences: You may choose to provide communication preferences, such as opting in to receive newsletters or promotional updates.
Use of Information: The personally identifiable information collected is used for the following purposes:
  • Order Processing: Information provided during the ordering process is used to fulfill and ship orders, calculate accurate charges, and provide you with order-related communications.
  • Account Management: Your account information is utilized to manage and personalize your account experience, facilitating easy login for repeat purchases.
  • Communication: If you opt in, we may use provided contact information to send newsletters, promotions, or updates related to our products and services.
  • Customer Support: Information may be used to address your inquiries, provide support, and resolve issues related to orders or accounts.

With whom your information may be shared:

We want to be transparent about how your information is shared and assure you that we prioritize the security and privacy of your data. The personally identifiable information collected on our website may be shared as follows:
  • Shipping Address: Your shipping address is shared with Purolator, our trusted shipping partner, solely for the purpose of delivering your orders.
  • Payment Processing: For secure payment transactions, your payment details are exclusively shared with PayPal, our trusted payment processor.
  • Legal Compliance: We may disclose information when required by law or in response to lawful requests from government authorities.
  • Business Transactions: In the event of a business transaction, such as a merger, acquisition, or sale, user information may be transferred as part of the assets.
Our commitment to protecting your data remains unwavering, and we continuously implement measures to ensure the confidentiality and security of your information.

How you can correct any inaccuracies in your information:

At From Farm To Table Canada, we believe in giving our users choices and control over their data. You have the following options regarding the use of your data:
  • Communication Preferences: You can choose to opt in or out of receiving newsletters, promotional updates, and other communications from us. You can manage your communication preferences within your account settings.
  • Account Information: You have the ability to update and edit your account information at any time. If you wish to close your account, you can contact our customer support, and we will assist you in the process.
  • Cookies: You have the option to manage your cookie preferences through your web browser settings. Our website uses cookies to enhance your browsing experience, and you can choose to accept or decline cookies.
  • Marketing Communications: If you no longer wish to receive marketing communications from us, you can use the unsubscribe link provided in our emails or contact our customer support to update your preferences.

The security procedures in place to protect the misuse of your information:

We take the security of your information seriously and have implemented robust measures to protect against the misuse of your data:
  • Secure Socket Layer (SSL) Technology: Our website uses SSL technology to encrypt data during transmission, ensuring the secure transfer of information between your browser and our server.
  • Payment Security: Payment transactions are processed through PayPal, a trusted and secure payment processor, utilizing industry-standard encryption protocols to safeguard your financial information.
  • Access Controls: Access to your personally identifiable information is restricted to authorized personnel only, and stringent access controls are in place to prevent unauthorized access or misuse.
  • Regular Security Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities, ensuring the ongoing integrity of our data protection measures.
  • Data Backups: We implement regular data backups to prevent data loss and ensure the availability of your information in the event of unforeseen circumstances.
  • Employee Training: Our staff undergoes comprehensive training on data security and privacy practices to uphold the highest standards in handling customer information.
We are committed to maintaining the confidentiality and integrity of your data and will continue to adapt our security measures to address evolving threats and technology.

Who to Contact:

Questions or comments regarding these practices or the administration of the Freedom of Information and Protection of Privacy Act (FIPPA) at From Farm To Table Canada may be directed to Becky Smollett, by e-mailing becky@fromfarmtotable.ca or calling 519-621-1163 or writing to: Becky Smollett, President From Farm To Table Canada 1721 Bishop St., N., Unit 1-3 Cambridge, Ontario.  N1T 1N5
Contact Information for Policies and Procedures Inquiries: For any questions or concerns regarding our Policies and Procedures, please email us: info@fromfarmtotable.ca or by phone at 1-800-766-3212.
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